Welcome to Decowall.co.uk! Before exploring or shopping on our website, please take a moment to read these terms and conditions carefully. By using this website or placing an order, you agree to the terms outlined below. If you do not agree with these terms, we kindly ask you to refrain from using the site. Should you have any questions, please contact our Customer Service team at support@decowall.co.uk.

Company Information
Decowall is a trading name of Infeel (UK) Ltd, registered in England and Wales under company number 11441258.

Registered Office Address:
Suite206, 250 York Road,
London, SW11 3SJ, United Kingdom

Use of Our Website
By using this website, you agree to:
Provide accurate and up-to-date personal information when registering or placing an order.
Notify us promptly of any changes to your details via support@decowall.co.uk.
Avoid impersonating others or using false information.
We reserve the right to update prices or withdraw products from our website without notice. We will ensure all information is correct at the time of your order.

Products We Offer
At Decowall, we specialize in high-quality wall stickers, window clings, tapestries, aprons, and other creative home décor products. Designed with care by our talented artists, our products are perfect for kids and home décor enthusiasts alike.

For Kids: Fun, educational, and safe designs to inspire learning and creativity.
For Homes: Stylish and versatile décor solutions to transform any space with ease.
All our products are made using premium materials, are easy to apply and remove, and leave no marks, ensuring a hassle-free experience.

Privacy Policy
Your privacy matters to us. Any personal information collected during your interaction with Decowall will be:
Used only for processing orders, improving our website, and customer communication.
Stored securely in compliance with UK Data Protection laws.
For more information, refer to our Privacy Policy and Cookies Policy.

Orders and Payment
All orders are subject to acceptance by Decowall.
Payment must be made in full (including VAT and delivery charges) before the goods are dispatched. We accept payments via bank transfer, credit card, debit card, PayPal, and cheque.
Once your order is confirmed, you will receive an invoice outlining the total cost.

Delivery
UK Orders: Delivery typically occurs within 5 days of order acceptance.
European Orders: Delivery is usually within 15 working days.
International Orders: Customers may be responsible for any customs duties or taxes imposed by their country.
If an order is delayed, we will notify you promptly and offer an alternative delivery date. Ensure your delivery address is accurate, as we cannot be held responsible for errors caused by incorrect information provided.

Cancellation and Returns
We want you to be satisfied with your purchase. If you’re not 100% happy, you can:
Return the product within 30 days for a refund (excluding shipping costs).
Exchange the product for another item.

Return Conditions:
Items must be in their original condition and packaging with a receipt.
Refunds exclude delivery charges and may incur a restocking fee unless the item is faulty or undelivered.
Notify us within 7 days if goods arrive damaged or incorrect.

Warranty and Liability
We guarantee our products match their description at dispatch.
Colours shown online may differ slightly from the actual product due to screen variations.
While we use premium materials, we cannot guarantee damage-free removal on all surfaces, as this depends on the condition of the walls.

Force Majeure
We are not liable for delays or failures caused by events beyond our control, such as natural disasters, strikes, or supply chain disruptions.

Governing Law
These terms and conditions are governed by the laws of England. Any disputes will be handled exclusively in English courts.

Contact Us
For any questions, reach out to us at:

Customer Service: support@decowall.co.uk
Thank you for choosing Decowall. We look forward to helping you create a beautiful, personalized space with our products!

The Decowall Team